ReportAssistant™ Privacy Statement
ReportAssistant is a service owned by Juanita Softworks Inc. This privacy statement
discloses the privacy practices of ReportAssistant.com.
At ReportAssistant, we place the highest importance on respecting and protecting the privacy of our customers and their patients.
Our most important asset is our relationship with you. We want you to feel comfortable
and confident when using our services. Therefore, as outlined below, we would like
to share with you our information practices and other privacy aspects of our products:
- We do not sell or rent any patient information to anyone.
- We do not sell or rent your personal information to anyone.
- We do not share your personal information with anyone outside
of ReportAssistant for their own promotional or marketing use.
- We do not install “spyware” or execute programs automatically when your computer starts.
How do we protect your personal information?
We protect the confidentiality
and security of your personal information by using industry-recognized security
safeguards such as https, firewalls, coupled with carefully developed security procedures
to protect your information from loss, misuse or unauthorized alteration.
What information do we collect and how do we use it?
We collect patient information necessary to generate the reports. That information needed to generate a report
is sent to our servers when you enter it and stored on our servers. Reports you generate are stored on your local
computer when you save them. Our servers do not store the actual report text.
However, our servers have the capability of generating the report text (on the server) using data that you have entered
about a patient that is stored on the server. However, we only do so when it is necessary to diagnose possible issues
reported by a user. In those cases, the reports generated for test purposes are deleted after they are no longer needed
for test purposes.
At any time you wish, you may delete all information you have entered about a patient from our servers (using the
Delete button). However, when you delete information from the server, the information will not be deleted from periodic
backup copies that have been made of all the data in the server. Those backups are kept for a maximum of 1-year before
they are erased.
When your subscription expires, any patient data you have entered is not automatically deleted from the server. This
is purely as a convenience in case you wish to renew your subscription. If however, you wish to delete all patient information,
please contact Support and indicate you wish to delete all patient information you have entered. In that case, the information
will be immediately deleted. However, any information that was copied onto server backups will not be deleted. Those backups
are kept for a maximum of 1-year before they are erased.
Other information that is sent to our servers is:
- Information that is necessary to administer your account such as your name, address, email address, telephone number and other similar information that you enter into
the application when you create or use your account.
Card information is passed to us when you purchase reports.
Credit Card information
is not stored in our database unless you request it to be stored for future use,
in which case we store it an encrypted format.
When you transmit Credit Card information
to us, it is protected by:
When do we share your information?
- A secure Internet connection using secure socket layer
- Encryption during transmission using 128-bit encryption to make
your information unreadable by any third parties as it passes over the Internet. Once it arrives
at our servers, it is transmitted automatically without any human intervention to
the credit card processing center where the transaction is authorized or declined.
- Strong passwords to prevent unauthorized access to our customer database by 3rd
parties or unauthorized employees.
We don't sell, rent, or share any of the patient or personal information you provide
to us with anyone outside of Juanita Softworks (www.ReportAssistant.com).
Can I opt-out of receiving future communication?
We may use your contact information
to tell you about other products we think might interest you. However, if you don't
want us to contact you for promotional purposes, you can tell us when you provide
the information. You may also specify your contact preferences by using the ReportAssistant application.
Your contact preferences only apply to marketing contact. We will always send you messages related to the administration
of your account. Such messages may include, but are not limited to: account balance
changes, service messages, subscription renewal
notices, critical notices, or legally mandated notices.
How do I update my contact information?
To update your contact information please contact us at:
Will I be notified of changes to your privacy practices?
If we make material changes to any of our privacy policies
or practices regarding personal information we will update our statement and post
a notice on our site 30 days before they take effect. As required by law, if you
are a current customer, we provide you with notice of our privacy practices annually.
We may choose to provide this annual notice by postal mail, e-mail, or by posting
it on our Web site.
Who can I contact with a privacy question?
If you have privacy-related questions that are not addressed here, please contact:
More about how we protect your information:
We restrict access to personal information to employees and agents for business purposes only.
What information does the ReportAssistant application acquire and transfer to ReportAssistant.com?
The ReportAssistant application only runs when you execute the program.
No ReportAssistant programs run automatically when your computer starts (unless you configure your computer to do so).
No “spyware” is ever installed with the ReportAssistant application.
The ReportAssistant application never sends any information about your computer to the
server with the following exceptions:.
The ReportAssistant application does send information regarding your account when you perform
actions where access to your account is required. Some examples include, but are not limited to, when you:
create your account, log in/out of your account, when you buy a subscription, when you request a password reminder
and when you choose to view or update your account information. Any time you use your account to enter patient information, the
patient information is sent to the server and stored there. Also, your IP address may be sent to the ReportAssistant server for security
or legal purposes when you make purchases and/or when you are entering information needed to generate a report.
What “cookies” does the ReportAssistant.com website store?
The ReportAssistant.com web site does not store any “cookies” on your computer.
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